I'm not a fan of small print, but this will help keep things all clear and upfront from the outset. Most clients pay me by cheque or cash, though I have been receiving more requests to pay by credit card.

The easiest way for me to process card payments is to enable payments via PayPal. This method of payment creates a levy of 3.4%, which shall be added to your final invoice.

We agree via email or telephone the total amount payable, and I then send you a Pay-Pal invoice for the payment to be made. Nice and simple.

All visits are paid for in full on the first visit. All paid for visits need to be used within a 3-month period of my first visit. Refunds are not given for visits that you fail to book in.
Bookings will be confirmed by a follow up email or letter.

Please note my cancellation policy:

If you need to reschedule your booking, please contact me as soon as possible. I am not a large company, and in taking your booking I am currently turning away others for your day’s slot.

Subject to availability, I would be able to postpone the date by up to 10 working days without charge. All other alterations to the booking will be charged at full rate.

Alpha Dog Behaviour is a brand built by my own efforts based on honesty, integrity and a sincere desire to bring you and your dog closer together.

Should you wish to discuss anything, then feel free to contact me.